Had been thinking of bringing this in public and reading SB mail on the the list just initiated the whole length.
Copy of mail posted to India-Gii

Let me too join the voice against Sify Broadband. Had been a subscriber since Jun 2k4 until Jan 2k5 and had the same amount of hiccups and much more. The problems were endless.

Main gateway and the network keeps going down every hour and many times the whole of weekends go without access to the network. No point calling up anyone and waste my energies chasing everyone here.

Cust Support is more or less are useless as they can't seem to take any necessary actions immediately and always talk to fwding the query to Technical desk and that "We'll get back to you". In the end nothing happens.

Both parties i.e. the Local distb. (CTO) and the Sify are totally disconnected and keep passing the buck at each other for any problem reported.

In my specific case the Firewall at local CTO's place blocked everything except traffic on basic min ports like 80, 21, 25 etc. Somehow one day it all started working and I had no problems on that front for 2/3months until the problem resurfaced and despite n number of calls to and from Sify, no solution was provided which forced me to finally gave up on their BB service. All I wanted was either to disable firewall for my specific login IP (as I already have one installed) or to enable port forwarding for me. Both which seems is technically challenging for the service provider.

Renewal again is one big hassle. Sify ppl call up asking about my willingness to renew and even though after mentioning Yes, they are unable to renew because the CTO has no (never has) credit to his account with Sify. Which means that one again has to go without access and has to make number of calls to both Cust support and the local CTO to plead renewal? Sify seem to forget that I have subscribed to their service and not CTO's and hence I should not be made to suffer due to the local distb antics.

The offered plans and the speeds is another Questionable area, though let me stick to service levels for now. Well to cut the story now, the objective of this mail is just to update Sify about the kind is service they are running (though, I am sure they are every well aware of that) and I hope for no betterment and no thanks I would never subscribe to your service again.

Live long reliable dialups. Thumbsup!

till l8r, best0
Amit [Netahoy] Agarwal
netahoy.org

A lot has been said about this before by both by exusers and current users. Incase you too are one of many unlucky souls head to http://sifybroadband.blogspot.com/ or help AR strengthen the legal case again Sify or simple browse the forums at http://sifybroadband.techwhack.com/